On this page, you can find my resume in Word and PDF formats.



Joanne Castro

831 Greene Street Coquitlam, BC V3C 2B9    604-767-5964


Simon Fraser University                                                      September 2004 – September 2010

Bachelor of Arts in Health Sciences

Certification in Applied Human Nutrition

Dr. Charles Best Secondary School

Dr. Charles Best Secondary                                                      September 1999 – June 2004

– Graduated with honours

– Recipient of several scholastic, athletic and volunteer awards

-Completed work experience program at SFU’s Science Alive!’s children summer programs

Work Experience

Osamu Sushi                                                                             January 2008 – December 2009


Able to consistently handle large sums of money in a confidential manner by performing various financial duties including payment reconciliation and payment balance

– Maintained strong skills in customer relations by providing high quality food and beverage service

– Developed managerial and leadership experience by training other servers how to balance sales and financial data

– Endorsed current promotions to customers to provide the optimal dining experience while maximizing total sales

Simon Fraser University January 2007 – December 2008

Administrative Assistant

– Directed students and other external personnel in an enjoyable, courteous manner around the Vancouver campus and SFU’s course offerings

– Flexible to work in several locations by being able to work at all three SFU campuses in Vancouver, Surrey, and Burnaby

– Acted in a timely, professional manner while compiling various packages for student usage

Future Shop October 2006 – January 2007

Customer Service Representative

– Performed basic clerical duties to account for all sales and cash in a quick and proficient manner

–  Exercised considerable independent action and judgment in making decisions, troubleshooting errors that arise in busy, unpredictable situations in order to improve customer satisfaction

City of Vancouver May 2006 – June 2007

Clerk II

– Developed familiarity with the programs, policies and procedures of local government

– Exercised knowledge in different, modern business office practices and computer programs

– Utilized strong organizational and administrative skills to maintain and manage assorted data and personal confidential files

– Maintained strong attention to details through completing accurate data entry and processing

Superstore June 2004 – January 2006


– Promoted the internal points program to customers on a daily basis which resulted in an increase in customer loyalty

– Experienced development of great rapport with customers during busy shopping hours by giving excellent customer service

Volunteer Experience

SFU Club for the Cure September 2004 – Present


-Recruited a record setting amount of new executives via social events prepared by the club

– Developed event coordination and project coordination skills by organizing a variety of fundraising events.

– Marketed a charity event to all students which resulted in an increase of donations raised from past events


Available upon request


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